*Our Overnight, Saturday and Sunday delivery options are only available for in-stock items at the point of order. These expedited services are available for UK mainland deliveries only (excluding highlands)
International Delivery:
Please Note: If your delivery address is outside of the UK, you may have to pay import duties and taxes, which are levied once a shipment reaches your country. From the 1st January 2021 this also includes EU countries. You must meet any additional charges for customs clearance or additional documentation.
Customs policies vary widely from country to country. We recommend you contact your local customs office for further information. International shipments may be subject to cross-border inspections by customs authorities. Overseas deliveries may be subject to local import duties and taxes, and may be affected by Customs and Excise delays.
It is important to note that Planet Dance cannot be liable for any local import duties and taxes imposed.
If your parcel is returned to us due to unpaid customs fees we reserve the right to deduct the cost of the return from the refund of the returned goods.
Delivery Times:
All orders received by 3pm* are usually despatched the same day, where goods are in stock at the point of order.
Where goods are currently out of stock, the estimated 'Due Date' is stated against each item, so that you can make an informed decision as to whether you would like to place an order. These due dates are specific to each item, based on the latest backorder information from our manufacturers and are updated daily. As stock is allocated on a first-come-first-served basis, many customers choose to place a backorder for out of stock items, to ensure they don't miss out.
Should your order consists of both in and out of stock items, depending on the out of stock due date, your goods may be despatched at separate times. Should you select an Overnight, Saturday or Sunday delivery, this will only be applied to the first despatch of goods on your order.
*Please Note: Our warehouse is closed on Sundays & Mondays and thus, orders placed on these days will be processed on a Tuesday.
Returns:
FREE UK Returns
Should you wish to return your goods for any reason, please simply return them to us within 30 days for either an exchange or refund as your prefer. All we ask is that they are returned to us in their original, saleable condition, with all tags still attached and in their original packaging. Please visit our 'Delivery & Returns' page to obtain your free UK returns label.
What's more, should you wish to exchange your goods for items within the same postage band as that originally paid, no further outgoing postage & packing charge will be made.
Please note; all tights, socks, foundation garments, printed merchandise and sale items are considered final sales and as such are not eligible for return.
Pointe Shoes: We strongly recommend that you have your pointe shoes professionally fitted and only order on line once you know your size on completion of your fitting. Return of pointe shoes will not be accepted if the drawstring has been pulled or the shoe has been manipulated in any way.
Academy Club Account Holders: It should be noted that Costume Gallery and Art Stone costumes and all Pointe Shoes are not eligible for return for Academy Club customers, except where faulty. We will try to accommodate changes of sizes where possible for costumes, but this cannot be guaranteed and must be authorised by our Academy Club team prior to return.
International Returns: If you return Products to us please mark them as "Goods returned to the UK". Any charges arising from a failure to do this will be passed back to you and deducted from any credit.
For further details on ordering, delivery and returns, please visit our 'Delivery & Returns' and / or our 'Terms & Conditions' pages.
Order Helpline: 01924 471340Contact Us
